FREE SHIPPING FOR ORDERS OVER $50 *Excludes Hawaii, Alaska & Puerto Rico

Returns / Exchanges / Shipping

1. RETURNS:
  • Items must be returned within 28 days of receiving your order for a full refund.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Beauty products and accessories cannot be returned.
  • Any returns must be made at your own cost however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to sommerraysshop.
Please return items in their original packaging to: 
Imagine Fulfillment Services
14245 Artesia Blvd.
La Mirada, CA. 90638
 
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service.
If you receive a faulty item, please return to us within 15 days of receipt. Please remember to get in touch with our Customer Service team prior to returning.
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 business days for the payment to show in your account, depending on the card issuer.

2. EXCHANGES:

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘RETURNS’.

3. SHIPPING COST AND TIMING
Standard shipping 5-7 business days. Standard cost: $10.00.
At this time we can only ship orders to USA customers.