1. RETURNS:
- Items must be returned within 28 days of receiving your order for a full refund.
- All items discounted at 50% off or more are marked as final sale, and cannot be returned for refund or exchange.
- Items must be unworn and unwashed, and must have all tags attached.
- For hygiene and health and safety reasons, all swimwear and beauty product sales are final. No returns will be allowed.
- Shoes must be tried on indoors.
- Any returns must be made at your own cost. Please obtain proof of postage until you have received your refund, just in case your order is lost on its way back to us.
If you receive a faulty item, please get in touch with our Customer Service within 15 days. For our Resistance Bands products, we offer a 30-day warranty. In the unlikely event of defects in the product’s materials or manufacturing, please contact our customer service team.
We aim to process your return as soon as possible, but on occasion it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this for you.
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 business days for the payment to show in your account, depending on the card issuer.
Please return items in their original packaging to:
Sommer Ray's Shop
Attn: Returns
1300 S. Boyle Ave., Unit B
Los Angeles, CA 90023
Returns that do not meet our policy will not be accepted and will not be sent back to the customer.
2. EXCHANGES:
Unfortunately, we are currently unable to process exchanges. You can return your item(s) to us and place a new order to receive the item of your choice. To return an item please follow the steps stated above.
3. SHIPPING
Shipping costs will be calculated at checkout.
Once your order has been dispatched, shipping generally takes 5-7 business days. Free delivery is available for U.S. orders over $70.*
During holidays and sale periods, you might see shipping delays due to the high volume of orders. We make every effort to get your order to you as quickly as possible.
INTERNATIONAL ORDERS:
International shipping is available to UK and Western Europe. Free delivery to these locations is available for orders over $150.** Unfortunately, shipping is not available to Canada, Australia, or New Zealand at this time.
1. Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. All duties and taxes need to be paid by you the customer.
2. For return orders, you must contact us. Please note that you are responsible for return shipping fees.
3. The refund will be processed at the same exchange rate that was in effect at the time that you paid for your order. Your refund will NOT include any customs, tariffs, and taxes that you paid on your original order.
4. Please note that you may be charged a new U.S. Customs fee for the product to be returned to the U.S.
5. For any defect merchandise we would be required to show proof prior to any refund issued.
6. Unfortunately, eGift Cards are not available for purchase or redemption on international orders.